Support
Tell us what happened—or what should.
Found a bug? Have an idea or privacy request? The contact form asks the useful questions without requiring you to compose a formal epistle. “It exploded” is emotionally compelling, but the follow-up questions remain undefeated.
Include first
- Mage Coach version and Installed or Portable edition
- What you were trying to do
- What you expected
- What happened instead
- The exact message shown on screen
Please leave out
- Passwords or account credentials
- Payment-card information
- Unrequested raw Arena logs
- Your entire data folder
- Unrelated screenshots or private documents
When more evidence is needed
Support may request a diagnostic log, screenshot, package manifest, or another narrowly scoped file. Review anything before sending it and remove unrelated personal information when practical.
Response expectations
Mage Coach support is provided directly. During normal operations, we aim to provide a meaningful human response within two US Central Time business days. Urgent data-safety defects are prioritized over cosmetic issues and feature suggestions.
if the form itself is the thing misbehaving. The irony will be duly noted.
Privacy requests
Use the privacy option to ask for access, correction, deletion, restriction, objection, portability, or review of a privacy decision. The privacy inbox is checked daily, straightforward requests are handled promptly, and any response period required by law still applies.