Mage Coach License Agreement

This is going to take forever so we won't blame you for TL;DR. The good news is there's no quiz and no need to use Google Translate that speaks lawyer. Give it a try. You might be surprised.

Version: 1.0
Effective: September 27, 2026

This License Agreement is between Mage Coach LLC, an Oklahoma company, and the individual who purchases or receives a Mage Coach license ("you"). If somebody buys Mage Coach as a gift, the named recipient is the licensed individual.

This Agreement explains what you are buying, what you may do with it, and what Mage Coach promises in return.

Please read this Agreement before purchasing. By purchasing Mage Coach after being given the opportunity to review this Agreement, you agree to its terms. Nothing here takes away rights that the law says you must have.

1. What you are buying — one payment, no subscription shenanigans

Mage Coach is a Windows desktop application for reviewing locally available Magic: The Gathering Arena games, decks, collection information, Player Notes, reports, and player-created coaching packages.

Mage Coach 2.x is one complete product sold for a US$75 one-time price, before any tax or currency conversion shown at checkout. It is not a subscription, does not renew automatically, and does not charge by game, deck, report, note, or coaching package.

Lemon Squeezy runs the checkout and is the Merchant of Record for the transaction. The checkout shows the final currency, tax, payment method, and total before you pay.

2. Your license — one person, three computers

One Mage Coach license belongs to one person and may be used on up to three Windows computers at one time. The license begins after successful payment or an approved complimentary copy.

Installed and Portable are two delivery formats of the same product. Using one or both formats on the same physical computer consumes one device slot and does not require another purchase.

You may use Mage Coach for your own play, streaming, content creation, tournament preparation, or coaching work. Other people may watch the program or receive and discuss reports or exports you choose to share. Someone who wants to operate Mage Coach independently needs a separate license.

You may keep reasonable backup copies of the installer, Portable package, Agreement, and your own Mage Coach data. You may not sell, rent, lend, sublicense, share, or transfer the license unless the law requires otherwise or Mage Coach gives written permission.

3. Your permanent Mage Coach 2.x license — version 3.0 cannot eat it

Your license to use Mage Coach 2.x does not expire. All patches and 2.x updates that Mage Coach releases are included at no additional cost.

A future major version, such as Mage Coach 3.0, may be sold separately. You can keep using Mage Coach 2.x whether or not you buy it. Buying a later major version does not take away your right to use Mage Coach 2.x.

Mage Coach depends on Windows, MTG Arena, card-data sources, and other outside systems. Changes to those systems may eventually affect compatibility or some features. Section 12 explains how long each paid major version is supported.

4. Activation and device slots — no hardware hostage situation

Activating a new computer normally requires an internet connection and your purchase key. Mage Coach sends the licensing service only the purchase key, a protected device public key and proof, a random attempt identifier, the Mage Coach product and version, and any optional device label you enter.

It does not send your Arena logs, games, decks, collection, Player Notes, reports, AI packages, Windows account name, computer name, or hardware serial numbers.

After activation, Mage Coach saves a signed license on that computer. The license does not expire and does not require regular online checks. You do not need a Mage Coach username or password, and the program will not wake up one morning and demand that you prove you still own it.

You can manage all three device slots through Settings > License > Manage Devices on an activated computer. A fresh installation can also open Manage Devices and use the purchase key before activation. You can rename an active slot, deactivate an unavailable computer, and reuse the free slot without paying a transfer fee.

You do not need the old computer to free its slot. It may be broken, missing, stolen, or enjoying retirement as a very expensive paperweight.

Keep your purchase key somewhere safe. Do not post it publicly or place it in a device label, support screenshot, gameplay package, or shared document. Posting it publicly is an excellent way to meet strangers, but not a good way to protect your license.

5. Offline use and outages — if the internet falls over, Mage Coach keeps standing

After activation, Mage Coach's core local features continue working without regular license checks. An outage involving the licensing service, Lemon Squeezy, email, DNS, another provider, your network, or the internet does not disable an already valid license or remove your local data.

Activating a new computer, managing device slots, restoring a purchase, downloading updates, sending support email, and using an external AI normally require a working connection to the applicable service.

If the internet or one of those services is having a day, keep using an already activated copy and consult the bundled User Guide. Do not buy Mage Coach again merely because a server needs a nap. Your wallet does not need to participate in the outage.

6. Your data — "yours" continues to mean "yours"

Your Arena logs, database, decks, collection snapshots, Player Notes, reports, coaching packages, exports, settings, and backups belong to you. Mage Coach stores them in the data location you select and does not claim ownership of them.

Mage Coach does not automatically upload your gameplay, diagnostics, crash reports, Player Notes, reports, AI packages, or collection information. If you choose a OneDrive or other synchronized folder, that provider may copy the files according to your settings. That is the synchronization service doing synchronization-service things—not Mage Coach quietly uploading your data.

Uninstalling Mage Coach does not delete your data by default. Back up anything you care about preserving. Mage Coach cannot recreate a file when no surviving copy exists; regrettably, neither can we negotiate with the void.

7. External AI and sharing — Mage Coach packs the box; you decide where to send it

Mage Coach does not include an AI account or pay for AI usage. It creates coaching and deck-building packages locally on your computer. You decide whether to give a package or copied text to an external AI or another person.

An external AI provider is a separate service with its own terms, privacy practices, availability, usage limits, possible charges, and character flaws. Once you share something with that provider, its rules apply to the copy it receives.

Review a package before sharing it. Mage Coach labels parser evidence, player-written material, calculated results, coaching interpretation, and unknown information, but generated coaching and external AI answers can still be incomplete or wrong. Artificial intelligence remains fully capable of making very natural mistakes.

8. Acceptable use — no key sharing, lock-picking, or supervillain origin stories

You may use Mage Coach as described in this Agreement. You may not:

• share your purchase key or device slots so another person can use your license independently;
• bypass the three-computer limit, activation protections, signatures, or other access controls;
• sell, rent, sublicense, distribute, or commercially host Mage Coach itself—come on now;
• remove ownership notices or claim that Mage Coach is your product;
• use Mage Coach to break the law, violate another person's rights, or break the rules of a tournament, platform, or game; or
• reverse engineer or modify protected parts of the program, except where the law specifically allows it.

Mage Coach is a post-game review product. This Agreement does not authorize prohibited live competitive assistance, automated control of MTG Arena, credential collection, or interference with Arena or another service.

In short: use Mage Coach to study the game—not to make Wizards of the Coast learn your name for the wrong reason.

9. Refunds — 14 days, no polygraph test

Every paid Mage Coach major version includes the separate Mage Coach Refund Policy. You may request a full refund during the 14 calendar days beginning with that purchase's first successful activation.

Downloading Mage Coach, receiving the receipt, or attempting an activation that fails does not start the 14-day period. You do not need to provide a reason, uninstall the program first, submit gameplay evidence, or pay a Mage Coach refund fee. There is no guilt trip and no refund-request boss battle.

Requesting a refund, waiting for a decision, or having a pending chargeback does not immediately interrupt a valid license. Once the refund or payment reversal is confirmed as complete, you must stop using the refunded version as the complete licensed product. New activation and device management for that purchase will stop, but Mage Coach will not delete your local data. The affected version will keep its applicable Data Access Mode.

The separate Refund Policy provides the complete details. If the law or the merchant gives you stronger refund rights, those stronger rights still apply.

10. Data Access Mode — your files are not collateral damage

If a complete commercial license is unavailable, Mage Coach may open in permanent, offline-capable Data Access Mode. This is not a free edition of Mage Coach. It allows access to existing local information and approved backup, export, management, privacy, and deletion controls, but it does not create new paid-product output.

Replacing a computer, reinstalling Windows, suffering a hardware failure, or trying to activate a fourth computer is a license-management situation—not an admission of piracy. Uncertain, damaged, or contradictory license information receives a recovery path and does not justify deleting local data. A broken computer is not a confession.

Permanent license revocation is reserved for a narrowly verified serious violation. It requires human authorization and notice when practical. A provider outage, pending refund, or damaged protected file does not automatically revoke the license.

Rights that the law says cannot be revoked or limited remain unaffected.

11. Ownership — your data is yours, Mage Coach is ours, and Magic is theirs

Mage Coach LLC or its licensors own the original Mage Coach software, documentation, branding, and design. Buying a license gives you the right to use the product; it does not transfer ownership of Mage Coach itself.

Magic: The Gathering, MTG Arena, card names, card text, artwork, and related marks and materials belong to their respective owners. Mage Coach is an independent product and is not affiliated with, endorsed by, or sponsored by Wizards of the Coast.

Third-party software and public card-data components remain subject to their own licenses and notices.

In short, everyone leaves with the property they arrived with.

12. Support and product life — a human answers, and nobody plans to vanish into a 404

Product and license support is available at staff@magecoach.com. During normal operations, Mage Coach aims to provide a meaningful human response within two US Central Time business days. That is a response target, not a promise that every defect or outside-service problem can be completely fixed within two days.

Each paid major version receives support for at least two years after its general release and at least one year after the next paid major version is released, whichever ends later.

During that minimum support period, Mage Coach will keep the last approved packages, documentation, activation and device-recovery path, and known limitations available when technically and legally practical.

Reaching the end of formal support does not switch off an already activated copy. It can continue working for as long as Windows can run it and MTG Arena does not substantially change or remove the logs, data formats, or processes Mage Coach relies on. There is no expiration timer hiding under the rug, but Mage Coach cannot promise compatibility after an outside system makes a major change.

If Mage Coach permanently closes without an operating buyer or successor, it will stop accepting new sales before it can no longer fulfill them and will provide as much notice as practical, aiming for at least 12 months. Existing customers will receive whatever download, backup, export, and server-independent continuity instructions are available.

An emergency, incapacity, disaster, provider collapse, or legal restriction may make 12 months of notice impossible. Catastrophes are, regrettably, bad at respecting calendars.

13. Disclaimers — the shuffler remains outside our jurisdiction

Mage Coach is a coaching and evidence-review tool. It can help you study decisions and recognize patterns, but it cannot guarantee wins, rank, tournament results, deck legality, card-value accuracy, or uninterrupted compatibility with MTG Arena, Windows, an AI provider, or another outside service.

Arena logs may be incomplete, delayed, changed, or ambiguous. Hidden information remains hidden. Coaching, heuristics, statistics, card relationships, and external AI answers still require judgment. A confident-looking chart can also be confidently wrong.

To the fullest extent allowed by law, Mage Coach is provided "as is" and "as available," without implied warranties beyond those the law says cannot be excluded.

That does not erase any clear promise made in the product description, Refund Policy, Privacy Notice, or applicable consumer law. If Mage Coach says it will do something, this paragraph is not a trapdoor underneath that promise.

Mage Coach can coach you; it cannot topdeck for you.

14. Limits on liability — a $75 coaching app does not protect you from the entire Multiverse

To the fullest extent allowed by law, Mage Coach LLC is not responsible for indirect, incidental, special, consequential, exemplary, or punitive damages.

Mage Coach LLC is also not responsible for loss caused solely by an outside service, an unsupported system change, synchronization settings you selected, or failure to keep a backup.

To the fullest extent allowed by law, Mage Coach LLC's total liability arising from the purchased version will not exceed the amount you paid for that version.

These limits do not apply where the law says they cannot apply. They do not reduce the Refund Policy or any other remedy the law says you must have.

Buying a coaching app does not turn it into an insurance policy for every computer, account, tournament, or plane of existence.

15. Disputes — talk first; no forced-arbitration ambush

This Agreement is governed by Oklahoma law. If the law where you live gives you mandatory consumer rights or access to a particular court or forum, those rights remain available.

If a dispute occurs, both sides should first contact each other and make a good-faith effort to resolve it informally.

This Agreement does not require mandatory arbitration and does not waive class-action or jury-trial rights.

Nobody gets teleported into a private Phyrexian arbitration dungeon by clicking Buy.

16. Changes and legal housekeeping — no time warps and no rogue traps

A later agreement or policy cannot travel backward in time and take away the permanent rights attached to a purchase you already made.

If Mage Coach introduces a material new term, it will provide clear notice and obtain acceptance when required. Administrative corrections, clearer explanations, and typo repairs may be published without changing existing purchase rights. Commas occasionally wander off; your license does not.

If one provision cannot be enforced, it will be narrowed or removed only as much as necessary. The rest of the Agreement will continue. One troublesome plank does not sink the entire ship.

This Agreement, the Refund Policy, the Privacy Notice, the facts shown at checkout, and your transaction-specific receipt form the complete agreement for the purchase.

A clear, prominent product promise cannot be quietly reversed by less-visible fine print. No trapdoors.

17. Contact — no support-ticket labyrinth

Product and license help: staff@magecoach.com
Privacy questions or requests: privacy@magecoach.com
Website: https://www.magecoach.com/

If you are not sure which address to use, email staff@magecoach.com. You do not have to solve a routing puzzle before asking for help, and choosing the "wrong" Mage Coach inbox will not cause the building to explode.

Mage Coach Privacy Notice

Version: 1.0
Effective: September 27, 2026

Mage Coach LLC, an Oklahoma company, makes the Mage Coach Windows application. This notice explains what Mage Coach keeps local, what limited information is used for purchases and licenses, when outside providers are involved, and what choices you have.

Privacy questions or requests may be sent to privacy@magecoach.com. Ordinary product help is available at staff@magecoach.com.

1. The short version

• Your Arena logs, games, decks, collection, Player Notes, reports, and coaching packages stay in the data location you choose unless you deliberately share or synchronize them.
• Mage Coach does not collect usage analytics or automatically upload gameplay, crash reports, diagnostics, Player Notes, reports, packages, or collection data.
• Lemon Squeezy handles checkout, buyer and payment information, taxes, receipts, refunds, and its Merchant-of-Record duties.
• Mage Coach's Google Cloud licensing service receives a minimized transaction projection and keeps opaque entitlement and three-device-slot records. It does not receive your gameplay or full buyer profile.
• Mage Coach does not sell personal information or use it for behavioral advertising.
• An AI service is separate from Mage Coach. No AI receives a package unless you choose to share it.

2. Information that stays local — what happens on your computer stays there unless you move it

Mage Coach may store the following in the Windows data location you select:

• Arena log copies and parsed games;
• decks, collection information, card definitions, and Arena-profile information found in local Arena data;
• Player Notes and labels you enter;
• the local database, reports, Coaching Companions, AI packages, deck-building packages, and exports;
• settings, retention choices, protected-export choices, and backup information;
• local diagnostic and performance records; and
• the protected device identity and signed local license used for offline verification.

Mage Coach does not automatically send these records to Mage Coach LLC, Lemon Squeezy, Google Cloud, or an AI provider. They remain in the data location you selected.

If you choose OneDrive or another synchronized folder, that service may copy or retain the files according to your settings. Mage Coach does not control that synchronization. OneDrive doing OneDrive things does not mean Mage Coach quietly packed your files into a suitcase.

3. Website information — the internet needs your IP address; Mage Coach does not need your life story

When you visit magecoach.com, the website host may process ordinary technical request information—such as your IP address, browser type, requested page, and request time—to deliver and protect the site. Mage Coach does not use website visits for behavioral advertising.

If you submit a contact, feedback, beta, or privacy form, Mage Coach receives the information you enter so it can respond or administer that program. Do not submit passwords, purchase keys, complete payment-card details, government identification, or gameplay files through a general form. A text box is not a vault.

If you request a release notification, Brevo processes the email address and confirmation or delivery events needed for that request. Cloudflare Turnstile may process routine connection and browser signals to protect the signup from automated abuse. Adobe Fonts or another disclosed page asset may receive ordinary connection information when the page loads.

Those website services are separate from checkout, activation, and gameplay. Loading a font is not a secret licensing ritual.

4. Purchases — Lemon Squeezy handles the money; Mage Coach does not need your card number

Purchases use Lemon Squeezy's hosted checkout. Lemon Squeezy is the Merchant of Record and handles buyer information, payment methods, billing details, transaction taxes, fraud and sanctions checks, receipts, refunds, chargebacks, and the records it needs for its own legal and business responsibilities.

Mage Coach does not receive or store your complete payment-card number, security code, or bank credentials. It does not copy your name, email address, billing address, IP address, browser data, fraud score, or complete Lemon Squeezy order into the Mage Coach licensing database.

After verifying that a transaction message came from Lemon Squeezy, Mage Coach keeps only the approved fields needed to recognize the product and transaction status. These may include opaque Lemon Squeezy order and license references, product and variant references, provider timestamps, transaction or license status, and limited delivery information.

The complete transaction message is verified and discarded rather than stored as a customer profile.

Information held by Lemon Squeezy is governed by Lemon Squeezy's own privacy notice and legal responsibilities. Mage Coach cannot delete or change those records on Lemon Squeezy's behalf.

Mage Coach needs confirmation that you bought it—not a guided tour of your wallet.

5. Activation and device management — three slots, no hardware fingerprinting

When you activate Mage Coach, the licensing service receives:

• the purchase key through an encrypted connection;
• the Mage Coach product, application version, and license-format information;
• a random activation-attempt identifier;
• a device-generated public key and proof; and
• an optional device label you choose to enter.

The service converts the purchase key into a protected one-way lookup value. It does not store the plaintext key in the ordinary license record.

The device identity is randomly generated for licensing. It is not a hardware fingerprint. Mage Coach does not use your motherboard, drive, CPU, BIOS, TPM, MAC address, Windows account name, computer name, Arena identity, or gameplay as the permanent device identifier.

The licensing service keeps an opaque license identifier, the covered product and major version, commercial status, relevant timestamps, and three device-slot records. An active slot may contain an opaque slot ID, the device's public-key identity, its status and activation time, and an optional label.

When you deactivate a slot, Mage Coach removes its device identity, label, and activation details from that reusable slot instead of building a museum of computers you no longer use.

An activated computer can manage devices using its protected device proof. A fresh installation can use the purchase key. The browser page does not place the key in its address or browser storage, and Mage Coach does not retain an email address or email-derived lookup for device management.

Your motherboard may relax. Nobody is asking it for papers.

6. Support and privacy requests — send what helps, not the entire digital attic

When you email Mage Coach, it receives your email address, message, attachments, and any order or license reference you choose to provide.

Namecheap Private Email provides the staff@magecoach.com and privacy@magecoach.com mailboxes. It may perform automated security checks for spam, phishing, malware, or similar threats.

Mage Coach does not need your Arena logs, decks, Player Notes, or AI packages to verify a purchase or manage a device.

If a particular gameplay or diagnostic file would help solve a product problem, Mage Coach will ask for the smallest useful item. Review it before sending it. Information you provide for a support case is used for that case and is not attached to your payment record or used for licensing enforcement.

Mage Coach keeps only a minimal record of a privacy request: the request type, scope, decision, actions, dates, and any necessary opaque references. It does not build a broad customer profile.

A support email is not a moving truck. Please do not load the entire computer into it.

7. External AI — nothing leaves until you send it

Creating an AI Analysis Package, Automatic Coaching Export, or Deck Works request happens locally on your computer. Mage Coach does not automatically upload it, choose an AI provider, sign into an AI account, or retrieve the provider's response.

If you share a package or pasted text with ChatGPT, Claude, Gemini, Copilot, or another service, that provider receives what you deliberately send. Its own terms, privacy policy, retention practices, account requirements, and pricing rules then apply.

Review opponent names, Player Notes, and other text before sharing, especially in a public chat, stream, forum, or Discord channel.

Until you choose to share it, the package remains on your computer. Files are notably lacking in initiative.

8. Service providers — a short guest list, not an open house

Mage Coach uses these providers for the stated purposes:

• Lemon Squeezy: hosted checkout, payments, taxes, receipts, refunds, chargebacks, and merchant records;
• Google Cloud: minimized licensing, device-slot, signing-key, secret, and service-operation records. The primary Mage Coach licensing service and database are configured in Google's us-central1 region;
• Namecheap Private Email: product-support and privacy-request email;
• Microsoft OneDrive: restricted Mage Coach business records and encrypted operational recovery copies selected by the owner;
• Brevo: requested release-notification email; and
• Cloudflare Turnstile and disclosed website services: form protection and page delivery where present.

Providers may use subprocessors or operate logs, backups, security systems, and support outside the primary service region or outside the United States. The primary licensing database being in us-central1 is not a magical fence around every provider system.

Access to records controlled by Mage Coach is limited to the owner, a necessary successor or authorized helper, and services that need the record for licensing, support, accounting, security, or continuity.

Mage Coach does not give a payment processor or licensing provider your gameplay merely because it handles a purchase or license. Lemon Squeezy does not need your sideboard plan.

9. Retention and deletion — if a record has no job, it loses its chair

Mage Coach keeps information only for the purpose that required it. When that purpose ends, Mage Coach removes the information or its identifying link unless a specific licensing, accounting, dispute, security, or legal requirement makes continued retention necessary.

• Opaque license and purchase-link records needed to honor a permanent license are kept for the life of that right and for necessary provider-replacement or shutdown work.
• Active device-slot details are kept while the slot is active. Deactivating the slot removes the old device identity, label, and activation details.
• Limited licensing-delivery records are ordinarily kept for no more than 90 days. Complete transaction messages and plaintext purchase keys are not kept as ordinary records.
• Support conversations and customer-supplied attachments are deleted from active email or chat records when the issue is resolved. Deleted email may remain in the email provider's Trash until its automatic deletion, ordinarily no more than 30 days, unless a documented dispute, security issue, or legal requirement temporarily requires it.
• Minimal privacy-request and confirmed security-incident records may be kept for three years after closure unless a documented exception applies.
• Encrypted operational backups use a rolling cycle of no more than 35 days. A deletion is reapplied before restored information returns to ordinary use.
• Financial and tax records are reviewed at least annually by tax year and kept only for an actual return, transaction, dispute, accounting purpose, or legal requirement. Mage Coach does not maintain a permanent customer file merely because someone once made a purchase.

Local gameplay and exports follow the retention choices you control in Mage Coach. Player Notes are not automatically deleted. Deleting a Mage Coach email or cloud record cannot delete a file that exists only on your computer or in your own synchronized folder.

Lemon Squeezy and other providers control how long they keep records that belong to their own systems.

If a Mage Coach record no longer has a job and no law makes it stay, it gets shown the door.

10. Privacy requests — no legal spellbook required

Your current license state, covered major version, permanent license type, active-device count, and device labels and statuses are available through Settings > License > Manage Devices. You can open it from an activated computer or with the purchase key.

You may ask Mage Coach to:

• correct inaccurate information;
• delete or detach information where appropriate;
• restrict or object to a use where applicable;
• review a privacy decision or complaint.

Send the request to privacy@magecoach.com or use the privacy option on the Mage Coach website. You do not need to cite a law or send your gameplay history. The privacy inbox is checked daily, and straightforward requests are handled promptly. Any response period required by law still applies.

When verification is necessary, Mage Coach uses proportionate evidence such as the purchase key, proof from an activated device, or an opaque order or license reference. Mage Coach does not routinely require government identification, complete payment details, or access to an old computer.

If the available evidence is not enough to connect the requester to a Mage Coach record, Mage Coach will not disclose device or purchase information.

A privacy request does not cancel your license, delete data stored only on your computer, reduce the three-device allowance, or require payment. Mage Coach will explain any narrow record it cannot delete immediately, such as the opaque record needed to preserve your permanent license or an actual tax or dispute record.

If the request concerns information controlled by Lemon Squeezy, Mage Coach will direct you to Lemon Squeezy. Lemon Squeezy controls its own records and handles that part of the request.

No Latin, notarized scroll, or Level 20 wizard is required.

11. Security — locked doors, not a magical force field

Mage Coach protects the limited information it controls through data minimization, encrypted connections, provider access controls, cryptographic signing, protected local keys, separate production secrets, restricted record formats, and provider-independent recovery records.

No system can guarantee absolute security. Anyone promising otherwise is probably trying to sell you the magical force field.

Mage Coach investigates suspected unauthorized access and notifies affected people or authorities when applicable law requires it.

Good security means collecting less, limiting access, and preparing for failure—not whispering "trust us" three times over a server rack.

12. Changes and contact — updates get dates, and questions get humans

Material changes to this Privacy Notice will be dated and communicated when appropriate.

Changing the Privacy Notice does not travel backward in time and remove a permanent right attached to a purchase you already made.

Privacy questions or requests: privacy@magecoach.com
Product support: staff@magecoach.com
Website: https://www.magecoach.com/

Email works. No blue mana is required.

Mage Coach Refund Policy

Version: 1.0
Effective: September 27, 2026

14-day money-back guarantee — the clock starts when Mage Coach works, not when the receipt arrives

Each paid Mage Coach major version includes a full refund during the 14 calendar days beginning with that purchase's first successful activation.

Downloading Mage Coach, receiving a receipt or purchase key, opening Data Access Mode, or attempting an activation that fails or remains incomplete does not start the 14 days.

If Mage Coach or a required service prevents successful activation, the clock does not run while you cannot use the complete product. A refund period for software you cannot activate would be impressively useless.

During the guarantee period:

• you do not need to give a reason;
• ordinary use does not disqualify the request;
• there is no game, deck, report, package, device, or hours-used limit;
• you do not need to uninstall Mage Coach or delete local data;
• you do not need to send Arena logs, decks, Player Notes, reports, AI packages, hardware details, complete payment-card information, or government identification; and
• Mage Coach charges no restocking, activation, processing, transfer, investigation, or administration fee.

The ordinary guarantee is available once per licensed person for each Mage Coach major version. If you receive a voluntary refund and later repurchase the same major version, another change-of-mind refund for that version is not guaranteed. The guarantee is a refund window, not a time loop.

This limit does not take away a remedy for duplicate or unauthorized charges, non-delivery, merchant error, a material defect, misrepresentation, or any other right required by law.

How to request a refund — one link or one email, no side quest

Use the order-management or support link in your Lemon Squeezy receipt, or email staff@magecoach.com with the minimum information needed to locate the purchase, such as the Lemon Squeezy order number or license reference.

Do not email your complete payment-card number or gameplay files. Neither will help identify the purchase, and nobody needs that adventure.

During normal operations, Mage Coach aims to provide a meaningful human response within two US Central Time business days.

Lemon Squeezy, the payment network, or your bank controls how long the returned funds take to settle. Mage Coach can answer the email; it cannot glare money through the banking system any faster.

Amount and payment method — what you paid goes back the way it came

An approved full refund returns the product price you actually paid, along with applicable transaction taxes or mandatory charges as required by law and Lemon Squeezy.

Where supported, the funds return through the original payment method and in the original transaction currency.

Mage Coach does not promise reimbursement for an optional bank fee or an exchange-rate difference outside the control of Mage Coach and Lemon Squeezy. Foreign-exchange markets have politely declined to take instructions from us.

After the refund — the license stops; your data does not disappear

Requesting a refund, waiting for a decision, receiving a temporary bank credit, or having a pending chargeback does not by itself interrupt a valid Mage Coach license or change its device slots.

Only after an authenticated record confirms that the refund or final payment reversal is complete will Mage Coach:

• stop future activation and license issuance for that refunded purchase;
• block the purchase key and activated-device proof from Manage Devices; and
• prevent further use of that purchase's service-side device slots.

After receiving final refund confirmation, you must stop using the refunded version as the complete licensed product.

When an installed copy obtains verified notice of the completed refund through License or Manage Devices, it switches to Data Access Mode. Data Access Mode disables new paid-product activity while preserving approved review, backup, export, management, privacy, and deletion controls for existing local data.

A refund never deletes your games, decks, collection information, Player Notes, reports, Coaching Companions, AI packages, exports, settings, or backups.

Refunding one purchase does not affect another Mage Coach major version, another person's separate license, a complimentary license, or unrelated local data.

A refund reverses the purchase. It does not cast Farewell on your hard drive.

Other remedies and chargebacks — 14 days is a refund window, not a rights shredder

The 14-day guarantee is an additional change-of-mind promise. It is not the deadline for every possible remedy.

After 14 days, repair, replacement, refund, price reduction, or another remedy may still apply when required by law or justified by a duplicate or incorrect charge, unauthorized payment, non-delivery, merchant or licensing error, material misrepresentation, unresolved material defect, or permanent-shutdown responsibility.

Chargebacks are handled through Lemon Squeezy and the payment provider. A pending dispute is not proof of misuse and does not change a valid license.

A final payment reversal receives the same future-activation, Data Access Mode, and data-preservation treatment as a completed refund.

If a refund or reversal is later corrected, Mage Coach restores the applicable license and device-management rights without a reinstatement fee, penalty, or grudge.

Questions: staff@magecoach.com